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The H Dubai > IMPORTANT MESSAGE: COVID 19

Our Commitment to Your Safety and Travel Plans

At The H Dubai, the health and safety of our guests and employees is our highest priority.

 

We understand the concern you may be experiencing surrounding the coronavirus (COVID 19). We are closely monitoring global developments and we would like to assure you of the meticulous measures the hotel has put in place for the protection of our guests and colleagues without compromising on the high standards of our personalized service that we are known for.

 

We are also offering maximum flexibility in our cancellation policy to support your travel plans.

 

We will continue to update this image with the latest information on our health and sanitation measures and information regarding booking flexibility at The H Dubai.

Stay Safe with The H Dubai -
We Are Ready, Whenever You Are!

Travel Safety and Enhanced Cleaning Protocol

Staff Training

In order to have an effective cleaning and sanitization program, the team’s health, safety, and knowledge are vital. Accordingly, all colleagues have received specific training on WHO and Ministry of Health approved COVID-19 preventive and responsive protocols which include but are not limited to Hand Hygiene, Respiratory Hygiene, Physical Distancing, Cleaning and Sanitizing best practices, Safe Food Handling and Food Hygiene. Our Health & Hygiene manager personally reviews and ensures all protocols are stringently followed.

Temperature Screening

Temperature screening is implemented at all entrance points, including both for guests and employees. A dedicated nurse is available 24/7 on call to respond as per the protocols set by Dubai Health Authorities.

Personal Protective Equipment

All colleagues wear appropriate PPE while at work. We also have PPE kits including individual disinfectant wipes available for our guests.

Social Distancing

We are practicing social distancing throughout the hotel. Signages are placed in public spaces including reception and elevators to remind guests to maintain social distance. In the restaurants, tables are placed 2m apart to maintain distance. Only 30% capacity per elevator is permitted.

Cleaning and Sanitization protocols

We have enhanced our already rigorous cleaning protocols as recommended by UAE authorities in cleaning and sanitizing guest rooms, public areas, and back-of-the-house areas. We have increased the frequency of cleaning of all high-touch areas and public washrooms that affect guests and employees. We use hospital-grade disinfectants and approved cleaning products. Sanitization stations are readily available for guests and employees in public areas and back-of-the-house areas.

Physically Distant yet Connected

Guests can communicate their requests directly through their phones via our WhatsApp messenger service without using the house phones. All services such as room service, room amenities, and laundry are specially packaged and delivered at your door to avoid contact.

Guest Journey

Guest Arrival

Airport Limousines are thoroughly cleaned and disinfected before and after each use. Only two guests are allowed in each car and guests are not permitted in the front passenger seat.
For guests arriving in their own car, parking is allocated behind the main entrance at the office tower entrance. Valet service is currently unavailable as per local regulations.
Guest luggage is sanitized on arrival. Luggage carts are also sanitized after every use.
Guests are kindly requested their arrival time, to ensure we are prepared for their arrival.
Protective screens are installed at the reception desk to avoid direct contact with the staff.

Guest Rooms

Every room undergoes intensive cleaning and sanitization after guest departure. Departure rooms are kept vacant for 24 hours before a new check-in.
All non-essential items such as pen, pad, collateral, etc. are removed from guest rooms.
Minibar products are removed from the room and can be ordered upon check-in or via in-room dining.
All linen including bed linen and towels are sterilized and securely packaged as per the guidelines provided by the Dubai Health Authority.
All services such as room service, room amenities, and laundry are specially packaged and delivered at your door to avoid contact.

Restaurants

The following restaurants are currently open at 30% of the normal capacity. Prior reservation is required.
In-room dining - 24/7
Play Restaurant & Lounge – open for deliveries only
Enish Restaurant & Lounge from 12.00 pm until 9.00 pm
*Timings are subject to change.
Tables are set to ensure a minimum of 2-meter distance.
Regular buffets are discontinued for the moment.
All dishes are fully prepared in the kitchen following the highest food safety standards.
Contactless payment options are available.
Guests between 3-12 years or above 60 years of age are not permitted.
All bars are closed until further notice.

Spa & Fitness

As per the government guidelines, at this stage, the swimming pool and Mandara Spa remain temporarily closed until further notice from the authorities.
The Quantum Health Club is open from 9.00 am to 6.00 pm with strict compliance to social distancing & safety guidelines.
The Hadi Salon and MOB barbershop are open for hair, beard, and nail treatments only from 12.00 pm to 7.30 pm.
All precautionary measures are in place for guest safety as per the directives from the Dubai Health Authority.

Meetings & Events

Floor plans are revised and table set-ups are adjusted to ensure a minimum of 2-meter distance.
Maximum capacity limitations are respected.
Coffee breaks and lunch is served in individually packed boxes.
Buffets are discontinued for the moment.
Disposable cutlery and cups are used.

Travel Flexibility

We understand the need for increased flexibility with travel planning in the current circumstances and are updating our cancellation policy to provide our customers with the most flexibility we can. All new and existing bookings made directly with The H Dubai for stays between now and June 30th, 2020; cancellation and modifications can be made free of charge up to 24 hours prior to arrival. Guests can call us directly at +971 4 501 8888 or email at reservations.dubai@h-hotel.com to modify or cancel their reservation.

For reservations made through a travel agent or 3rd party online booking site (Expedia, Booking.com, etc.), we are advising guests to contact their original booking agent or site for details on their COVID-19 policies.

For further updates on openings and times, please continue to check our website or social media for the latest news. Rest assured we are monitoring the situation and will continue to update our policies and procedures to reflect the guidelines issued by the UAE government.

We value your loyalty and trust and are looking forward to seeing you at The H Dubai – We Are Ready, Whenever You Are!

 

Best Regards,

Sophie Blondel
General Manager

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