At The H Dubai, the health and safety of our guests and employees is our highest priority.

We understand the concern you may be experiencing surrounding the coronavirus (COVID 19). We are closely monitoring global developments and we would like to assure you of the meticulous measures the hotel has put in place for the protection of our guests and colleagues without compromising on the high standards of our personalized service that we are known for.

We are also offering maximum flexibility in our cancellation policy to support your travel plans.

We will continue to update this image with the latest information on our health and sanitation measures and information regarding booking flexibility at The H Dubai.

Staff Training

In order to have an effective cleaning and sanitization program, the team’s health, safety, and knowledge are vital. Accordingly, all colleagues have received specific training on WHO and Ministry of Health approved COVID-19 preventive and responsive protocols which include but are not limited to Hand Hygiene, Respiratory Hygiene, Physical Distancing, Cleaning and Sanitizing best practices, Safe Food Handling and Food Hygiene. Our Health & Hygiene manager personally reviews and ensures all protocols are stringently followed.

Temperature Screening

Temperature screening is implemented at all entrance points, including both for guests and employees. A dedicated nurse is available 24/7 on call to respond as per the protocols set by Dubai Health Authorities.

Personal Protective Equipment

All colleagues wear appropriate PPE while at work. We also have PPE kits including individual disinfectant wipes available for our guests.

Social Distancing

We are practicing social distancing throughout the hotel. Signages are placed in public spaces including reception and elevators to remind guests to maintain social distance. In the restaurants, tables are placed 2m apart to maintain distance. Only 30% capacity per elevator is permitted.

Cleaning and Sanitization protocols

We have enhanced our already rigorous cleaning protocols as recommended by UAE authorities in cleaning and sanitizing guest rooms, public areas, and back-of-the-house areas. We have increased the frequency of cleaning of all high-touch areas and public washrooms that affect guests and employees. We use hospital-grade disinfectants and approved cleaning products. Sanitization stations are readily available for guests and employees in public areas and back-of-the-house areas.

Physically Distant yet Connected

Guests can communicate their requests directly through their phones via our WhatsApp messenger service without using the house phones. All services such as room service, room amenities, and laundry are specially packaged and delivered at your door to avoid contact.

We understand the need for increased flexibility with travel planning in the current circumstances and are updating our cancellation policy to provide our customers with the most flexibility we can. All new and existing bookings made directly with The H Dubai for stays between now and June 30th, 2020; cancellation and modifications can be made free of charge up to 24 hours prior to arrival. Guests can call us directly at +971 4 501 8888 or email at reservations.dubai@h-hotel.com to modify or cancel their reservation.

For reservations made through a travel agent or 3rd party online booking site (Expedia, Booking.com, etc.), we are advising guests to contact their original booking agent or site for details on their COVID-19 policies.

For further updates on openings and times, please continue to check our website or social media for the latest news. Rest assured we are monitoring the situation and will continue to update our policies and procedures to reflect the guidelines issued by the UAE government.

We value your loyalty and trust and are looking forward to seeing you at The H Dubai – We Are Ready, Whenever You Are!

Best Regards,

Sophie Blondel
General Manager