FREQUENTLY ASKED QUESTIONS & ANSWERS
- Where can I find the contact details of a hotel?
- Hotel contact details are updated on “Contact Us” section of the hotel details page. Our direct telephone number is +971 4 501 8888.
- What is the opening of breakfast, check-in/out hours?
- Check-in time starts from 3pm local time. Check-out to be made before 12pm local time.
- Early check-in or late check-out can be organized by contacting the reservations department on +971 4 501 8800 or emailing to email@example.com.
- Is parking available, and how much does it cost?
- The hotel provides complimentary valet parking services to all our in-house guests at covered parking.
- Special VIP parking is available on request and at an extra charge.
- I would like to bring a pet. Are pets allowed?
- Pets are not allowed at the hotel.
- Can my child sleep in my room? And what are the conditions?
- Up to two children below 12 years old can sleep in the same room as parents with existing bedding. Extra bed is provided on request and will be at extra charge. Baby cot is provided free of charge.
- Hotel recommends booking 2 rooms (connecting) for a family of 4 or more to ensure comfortable stay.
- What payment options does the hotel offer?
- Hotel accepts cash payments in AED, USD, UK Pounds, Euro and GCC Currencies.
- Hotel accepts major credit cards, such as Master, Visa, Amex, and JCB.
- Hotel accepts via transfer payments. Please contact our reservations department for more information.
- How many rooms can I reserve?
- Our website allows a reservation for up to nine rooms per hotel for the same date or different dates.
- For any inquiries of group reservations, please contact our reservations team.
- Do I need a credit card to make reservations?
- Your credit card information is required to guarantee your reservation in case of late arrival.
- Hotel may pre-authorize provided credit card as a purpose of guaranteeing your reservation. Unauthorized credit card, wrong number or card will result a cancellation of your reservation and re-booking will be subject to availability of rates and rooms.
- How can I change a reservation?
- You can request your reservation under the section ‘My booking’.
- What do I do if I have lost my reservation number?
- Please contact our reservations team.
- What is your cancellation policy if I am unable to take up the reservation?
- Our detailed cancellation policy is included with every reservation confirmation. Please refer to your confirmation letter as cancellation policy may vary based on rate plan you have booked.
- Any further assistance, please contact our reservations team at any time.
Data protection & security
This data protection information is designed to inform you as the visitor and user of thewww.hmarkhosts.com website (hereinafter referred to as the “website”) of the type, scope, and purpose of collection, processing, and use of personal data on this website.
The responsible body in terms of the UAE Government Data Protection Act and the website provider (service provider) in terms of The H Dubai is
PO Box 32932 Abu Dhabi UAE
(Hereinafter referred to as the “provider”).
The data you enter on our website in order to place a hotel or restaurant booking or to book a spa treatment will be transmitted to us in encrypted format (via HTTPS). This data, the type and scope of which result from the corresponding entry form of the online bookings machine we use, will be collected, processed and used exclusively to establish, perform and implement the contract which arises upon booking.
You can register for a user account on our website with your e-mail address and the allocation of a password. This registration can be done via the menu item “Registration” in the header or by adding a password when you make your booking and input your personal data.
Upon successful registration, a user account will be created for you automatically, which is valid for the websites of all our hotel brands, H’MARK Hosts, H’MARK Gastronomy and H’MARK Experiences. By registering for the user account, you declare your agreement with the disclosure of the information you provided with the registration.
In the user account you can see and edit (e.g. cancel or change) all the bookings you have transacted since your registration by providing your user data via one of the aforementioned websites. You may delete your user account at any time.
This website also uses Google Analytics, a web analysis service of Google Inc. based in Mountain View, USA (“Google”). Google Analytics uses “cookies”. These are text files that are saved to your computer that allow your usage of the website to be analyzed. The information generated by the cookie about your use of this website will generally be transmitted to and stored by Google on a server in the United States.
Google provides IP anonymization (so-called IP masking) and this is activated on this website (by extending Google Analytics by the code “gat._anonymizeIp();”); Google will therefore shorten and therefore anonymize your IP address within the European Union or in another member state of the European Economic Area. Only in exceptional cases will a full IP address be transmitted to a Google server in the USA and be shortened there.
On behalf of the operator of this website, Google will use the information collected through Google Analytics to analyze your use of the website, to compile reports on website activities and to render other services related to the use of the website and of the Internet in general to the website operator. The IP address transmitted by your browser in the context of Google Analytics will not be mixed with other Google data.
You may prevent the setting of cookies by Google Analytics by configuring your browser software accordingly; however, please note that in this case you may not be able to make full use of all functions of this website. In addition, you may prevent collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google and processing of these data by Google by downloading and installing the browser plug-in available under the following link https://tools.google.com/dlpage/gaoptout?hl=en
Furthermore, you can prevent Google Analytics from recording your use of the website by setting an “opt-out cookie” that will prevent your data from being collected during any future visits to this website.
The operator of this website also uses Google Analytics to analyze data from AdWords and the DoubleClick cookie for statistical purposes. If you wish to opt out, please deactivate this function via the ads settings manager (http://www.google.com/settings/ads?hl=en).
You’ll find more information on the terms and conditions of usage and data protection of Google Analytics at
On behalf of the operator of this website, Daily Point collects and stores data on this website and its sub-sites for marketing and optimization purposes. Usage profiles can be created from this data using a pseudonym. Cookies and a technique called Fingerprint can be used in this process. Cookies are small text files that are locally stored in the buffer of the website visitor’s Internet browser. Fingerprint technology (also called IP-less Key) stores environment variables from the Internet browser in a database but does not store any explicit user-related data such as an IP address (IP address on Wikipedia). Cookies and/or Fingerprint make it possible to recognize the Internet browser. Without the express permission of the user concerned, the data collected by Daily Point will not be used to personally identify any users of this website and will not be connected with the personal data within the anonymous profile. It is possible to refuse the collection and storage of data at any time, and such refusal will apply to all future usage.
When you contact us, the website provider, (e.g. via the contact form or by email) your details will be stored for the purposes of processing your request and in case of follow-up queries.
We will regularly keep you informed about H Mark Hosts and its offers and services by e-mail newsletter.
If you wish to receive the newsletter we will need a valid email address for you. This will only be used to send the newsletters and will not be disclosed to third parties.
A subscriber to the e-mail newsletter may at any time withdraw his/her consent to the storage of the above-mentioned data and its use for sending the newsletter. Consent may be withdrawn via the link in the newsletters or by sending an e-mail with the subject “unsubscribe” to firstname.lastname@example.org
Embedding of services and contents of third-party providers (e.g. YouTube and Google Maps)
Third-party content such as videos from YouTube or maps from Google Maps (hereafter referred to as “third-party providers”) is included in this website. In order to use these contents, transmission of the user’s IP address to the respective third-party provider is technically necessary. This is because without an IP address the third-party providers are unable to send the contents embedded in the website to the respective user’s browser. We have no control over whether a third-party provider uses the IP address e.g. for statistical purposes or otherwise.
Use of Facebook social plug-ins
The website uses social plugins (hereafter referred to as “plugins”) for the social network facebook.com, which is run by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (hereafter referred to as “Facebook”). The plug-ins display one of the Facebook logos (white “f” on blue tile or “thumbs up” symbol) or are designated with the comment “Facebook social plug-in”. A list and display of Facebook social plug-ins is available here: https://developers.facebook.com/docs/plugins/.
When a user accesses a page of our website that contains such a plug-in, his/her browser will establish a direct connection to the Facebook servers. The content of the plug-in will be transmitted from Facebook directly to the user’s browser, which will integrate it in the web page. The provider therefore has no control over the extent of data which Facebook collects through this plug-in. According to the provider’s most recent state of knowledge, Facebook proceeds as follows:
Through embedding of the plug-ins, Facebook receives the information that a user has accessed the respective web page of the provider’s website. If the user is logged in to Facebook, Facebook may allocate the visit to the user’s Facebook account. If user interacts with the plugins, for instance by clicking the “Like” button or leaving a comment, this information will be sent from the user’s browser directly to Facebook where it will be stored. If a user is not a Facebook member there is still a possibility that Facebook may register and store this user’s IP address. According to Facebook, in Germany only anonymized IP addresses are saved.
For details on the purpose and scope of the data collection and further processing and use of the data by Facebook and users’ rights and configuration options to protect their privacy, users are advised to refer to the privacy information of Facebook at https://www.facebook.com/about/privacy/.
If a user is a Facebook member and does not wish Facebook to gather data about him/her via the provider’s website and link this to the user’s member data stored at Facebook, the user must log out of Facebook prior to visiting the provider’s website.
Likewise, it is possible to block the Facebook social plug-in with add-ons for the user’s browser, e.g. the “Facebook blocker”.
+1 Google+ button
The website uses the “+1” button of the social network Google Plus, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as “Google”). The button may be recognized by the “+1” symbol on white or colored background.
When a user accesses a page of our website that contains such a button, his/her browser will establish a direct connection to the servers of Google. The content of the “+1” button will be transmitted from Google directly to his/her browser, which will integrate it in the web page. The provider therefore has no control over the extent of data which Google collects through this button. According to Google, without clicking on the “+1” button no personal data will be collected; personal data, such as the IP address, will only be collected and processed by Google in the case of logged-in members of Google+.
Users may find more information on the purpose and extent of data collection and further processing and use of data by Google and the options of managing settings to protect privacy in Google’s data protection notice regarding the “+1” button at www.google.com/policies/privacy/partners and in the FAQs at www.google.com/button/.
The website uses Twitter buttons. These buttons are provided by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (hereinafter referred to as “Twitter”). They can be recognized by terms such as “Twitter” or “Follow” combined with a stylized blue bird. The Twitter buttons enable users to share a contribution or a page of this website over Twitter or to follow the provider on Twitter.
When a user accesses a page of our website that contains such a Twitter button, his/her browser will establish a direct connection to the servers of Twitter. The content of the Twitter button will be transmitted from Twitter directly to his/her browser, The provider therefore has no control over the extent of data which Twitter collects through this plug-in. According to Twitter, only the user’s IP address and the URL of the respective website are transmitted upon embedding of the Twitter button; these data will only be used for the purposes of displaying the Twitter button.
Further information on the Twitter service and the Twitter buttons is available in Twitter’s data protection declaration at http://twitter.com/privacy.
Use of Instagram social plug-ins
The website uses plug-ins of Instagram, which is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”). The plug-ins are designated with an Instagram logo, e.g. in form of an Instagram camera.
When you access a page of this website which contains such a plug-in, your browser will establish a direct connection to the servers of Instagram. The content of the plug-in will be transmitted from Instagram directly to your browser, which will integrate it in the web page. Through this embedding, Instagram will gain the information that your browser has accessed the respective page of our website, even if you do not have an Instagram profile or are not logged in to Instagram at the time. This information (including your IP address) will be transmitted directly to an Instagram server in the USA by your browser, and will be stored there.
If you are logged in to Instagram, Instagram may directly allocate the visit to our website to your Instagram account. If you interact with the plug-ins, e.g. click the “Instagram” button, this information will likewise be transmitted directly to an Instagram server and be stored there. This information will also be published in your Instagram account and be displayed alongside your contacts.
For details on the purpose and scope of the data collection and further processing and use of the data by Instagram and your rights as a user and configuration options to protect your privacy, please refer to the privacy information of Instagram: https://help.instagram.com/155833707900388/
If you do not wish Instagram to allocate the data collected through our website directly to your Instagram account you must log out of Instagram before you access our website. You may also completely prevent the loading of Instagram plug-ins by using add-ons for your browser, e.g. the script blocker “NoScript” (http://noscript.net/).
Minors may not transmit personal data to us without the consent of their parent or legal guardian. We will not in the context of our website collect, process and use any knowingly obtained personal data of minors.
Right to information and right to correction of the user
Upon written request the provider will inform you if and which personal data on your person is stored with the provider. In the event of incorrect data you have a right to correction of the personal data stored on your person.
Please address any complaints, questions or requests for information regarding collection, processing, or use of your personal data to email@example.com