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The H Dubai > IMPORTANT MESSAGE: COVID 19

IMPORTANT MESSAGE: COVID 19

At The H Dubai, the health and safety of our guests and employees is our highest priority. We understand the concern you may be experiencing surrounding the coronavirus (COVID 19). We are closely monitoring global developments and recommendations and have put all precautions in place.

Travel Safety and Enhanced Cleaning Protocol

We remain committed to upholding the best practices and are following the guidelines from the World Health Organization, Center for Disease Control and Prevention and Dubai Health Authority regarding coronavirus (COVID-19). We have enhanced our cleaning protocols as recommended by the Dubai Health Authority in cleaning and sanitizing guest rooms, public areas, as well as back-of-the-house areas and all high-touch areas that affect guests and employees.

Travel Flexibility

We understand the need for increased flexibility with travel planning in the current circumstances and are updating our cancellation policy to provide our customers with the most flexibility we can. All new and existing bookings made directly with The H Dubai for stays between now and April 30th, 2020; cancellation and modifications can be made free of charge up to 24 hours prior to arrival. Guests can call us directly at +971 4 501 8888 or email at reservations.dubai@h-hotel.com to modify or cancel their reservation.

For reservations made through a travel agent or 3rd party online booking site (Expedia, Booking.com, etc.), we are advising guests to contact their original booking agent or site for details on their COVID-19 policies.

We value your loyalty and trust and are looking forward to seeing you at The H Dubai.

 

Best Regards,

Sophie Blondel
General Manager

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