23/08/2023

By Saurabh Syal

Have you ever wondered about the people who make sure your hotel stay is awesome? There’s a special team involved in creating the magic and the concierge is an important part of this team. They’re described as hotel ambassadors whose primary duty is to keep the guests happy. At The H Dubai, our concierge team is busy from morning to night, making sure guests’ expectations are met and they have everything they need.

They have a busy and interesting day, let’s take a look at what a concierge does at The H Dubai.

Morning Beginnings: Greeting the Sunrise with Warmth

As the sun peeks over Dubai’s skyline, the day begins for our concierge. With their uniforms neatly donned, they stand ready to greet guests with genuine smiles and warm hospitality. This is the moment when the magic of a guest’s journey begins.

Meet Amir, one of our concierges at The H Dubai. He starts the day by meeting his fellow team members. They huddle together and have a Team Briefing before the operations start, to discuss the day ahead – who’s arriving, what special occasions are on the horizon, and how they can elevate the guest experience. It’s a bit like planning a surprise party for every guest.

Guiding through Dubai’s Marvels.

From booking exclusive dining experiences to securing tickets for entertainment events, the role of a concierge is all about making wishes come true. Each interaction is an opportunity to craft personalized moments that resonate with guests, turning ordinary stays into extraordinary memories.

As the clock inches towards midday, Amir transforms into a maestro of tailor-made experiences. He and his colleagues know every nook and cranny of the city, ready to offer recommendations that resonate with each guest’s preferences.

One Situation with Amir.

Amir’s skills as a concierge shone when a family really wanted to go to a music concert. They hadn’t booked their tickets in advance and didn’t know how to get them last minute. Amir stepped in with excitement. He quickly found out about the concert, got tickets, and even arranged a ride. The family was super happy with Amir’s help. They went to the concert with big smiles, all thanks to Amir’s great planning. “It’s all about helping people enjoy the city”, says Amir with a smile.

Lunch Break – A Brief Respite

Amid the day’s hustle, Amir takes a short break to recharge. It’s a moment to refuel his energy and enthusiasm, preparing for the afternoon ahead, where new guest interactions await. Amid the hustle and bustle of the day, the concierge team at The H Dubai carves out a brief but significant moment to recharge.

Adapting to Challenges – Finding Solutions

In the world of hospitality, unexpected things can happen, like flight delays or sudden changes. But at The H Dubai, the concierge is like a problem-solving expert. They make sure these surprises don’t spoil the guest’s experience. They’re always ready to turn unexpected challenges into chances to show how much they care about making guests happy. So, when a guest’s plans hit a bump, Amir and the rest of the concierge team step in to smooth things out and make sure every guest leaves with a smile.

As the sun starts its descent, Amir becomes the compass of the evening. He knows the trendiest spots, the live music venues, and the rooftop lounges that offer breathtaking views. Have you ever had a guide to the city’s nightlife? Amir is just that.

Think of a group of friends seeking a night out. Amir becomes their navigator, steering them toward vibrant nightlife options that align with their preferences. It’s like having a trusted friend who knows all the hotspots.

End of the Shift: Reflecting on the Day

As the sun sets, Amir and his colleagues pause to reflect. They’ve been busy assisting guests, offering advice, and solving unexpected issues. The day has been a mix of various tasks and interactions.

Working together, the team ensures guests have a great time by making things run smoothly. When the shifts end, Amir makes sure important information is passed to the next team. He shares details about ongoing tasks, special guest requests, and updates needing attention. This keeps the service level high and the transition between shifts seamless.

As the clock winds down, he and his colleagues wrap up their day at The H Dubai. They’ve helped guests, given recommendations, and ensured everything’s been running smoothly. They know they’ve created positive guest experiences and tomorrow is going to be another opportunity to create more magic.