The documents, data, information and material contained in the Web Site (the “Site”) is provided by H Hotels & Resorts exclusively for non-commercial and individual use by prospective and confirmed H Hotels & Resorts guests to inquire about or make travel reservations and related services and for no other purpose. By accessing this Site, you are deemed to have agreed to the terms and conditions of this Site If you are not an authorized user and if you do not agree to the terms and conditions of this Site, you may refrain from usage of this Site. H Hotels & Resorts reserves the right to change the terms, conditions and the material in the Site at any time.
The Site makes available information relating to hotels owned or managed by STORY Hospitality and its associate companies (“H Hotels & Resorts”).
The Site contains “H Hotels & Resorts” trade marks and service marks and devices (including the word “H Hotels & Resorts”) and other valuable trade or service marks owned by H Hotels & Resorts or licensed to H Hotels & Resorts to distinguish its services and products. These trade marks and service marks and related intellectual property are protected from copying and simulation under national and international laws and may not be reproduced or copied without the express prior written consent of H Hotels & Resorts.
The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained in the Site are either owned exclusively by H Hotels & Resorts or licensed by H Hotels & Resorts and except as specifically provided in these terms and conditions may not be used, copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical or otherwise, without the prior written approval of H Hotels & Resorts. You may not, without such approval from H Hotels & Resorts, create derivative works from any part of the Site or commercialize any information, products or services obtained from any part of the Site. Information received from a third party may be the subject of copyright owned by that third party.
The Site is for your personal non commercial use and any information may be downloaded by you solely for that purpose. This right to use the information is not a transfer of title, and is subject to the following restrictions:
- the information should not be used for any commercial purpose or public display, performance, sale or rental
- no copyright or other proprietary information should be removed / copied
- the information should not be transferred to another person
- software should not be interfered with in any manner
- every person downloading, reproducing or otherwise using the information must prevent any unauthorized copying or usage of the information
- you will only use the information for lawful purposes and in accordance with these terms and conditions
You accept that all information provided on the Site or any other material accessed through the Site including via any linked web site is general information and is not in the nature of advice. You also accept that all of the information is provided on an “as is” basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the information and the Site or any other material accessed through the Site including via any linked web site. Whilst H Hotels & Resorts seeks to ensure that the Information is reliable and accurate, errors and omissions may occur and therefore, to the extent permitted by law, H Hotels & Resorts does not make or give any representation or warranty (express or implied) of any kind as to any matter relating to the Site and any linked web site, including without limitation, as to merchantability, non infringement of intellectual property rights or fitness for purpose.
In particular H Hotels & Resorts does not warrant that (a) the information or any other material accessed through the Site including via any linked web site is reliable, accurate or complete including, without limitation, information relating to prices and availability; or (b) your access to information or any other material accessed through the Site including via any linked web site will be uninterrupted, timely or secure.
H Hotels & Resorts is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the information or any other material accessed through the Site including via any linked web site. You should make your own inquiries and seek independent professional advice before acting or relying on any such information or material. H Hotels & Resorts may from time to time update, modify or add to the information, including these terms and conditions and reserves the right to make changes without any obligation to notify past, current or prospective users of the Site. Unless otherwise specified to the contrary all new information shall be subject to these terms and conditions. H Hotels & Resorts does not guarantee that the Site will operate continuously or without interruption or be error free. In addition, H Hotels & Resorts may also suspend or discontinue any aspect of the Site at any time without being liable for any direct or indirect loss as a result of such action.
You must ensure that your access to and your use of the Site is not illegal or prohibited by laws which apply to you. You must take your own precautions that the process which you employ for accessing the Site does not expose you to the risk of virus, malicious computer code, computer program routine or process or other forms of interference which may damage your own computer system. Without limitation, you are responsible for ensuring that your own computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. H Hotels & Resorts does not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of the Site or any linked web site. H Hotels & Resorts does not guarantee or warrant that any material available for downloading from the Site or any linked web site will be free from any virus, infection or other condition which has contaminating or destructive properties. You are responsible for taking sufficient precautions and checks to satisfy your own particular requirements.
You must ensure that any information which you provide to H Hotels & Resorts is accurate and complete and does not contain any virus, malicious computer code, computer program routine or process or other form of interference which may damage the computer system of H Hotels & Resorts or the Information or which may detrimentally interfere with any H Hotels & Resorts system, data or information.
The Site may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. You acknowledge and agree that H Hotels & Resorts does not have any control over the content or availability of linked web sites and accepts no responsibility for the content, privacy practices or any other aspect of linked web sites. Links with linked web sites should not be construed as an endorsement, approval or recommendation by H Hotels & Resorts of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to or contained on those linked web sites, unless and only to the extent expressly stipulated to the contrary.
The reservations feature of the Site is provided solely to assist customers in determining the availability of travel related services and products and to make legitimate reservations and for no other purpose. You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these terms and conditions and to use the Site in accordance with such terms and conditions. You agree to be financially responsible for your use of the Site including without limitation for all reservations made by you or on your account for you, whether authorised by you or not. For any reservations or other services for which fees may be charged you agree to abide by the terms or conditions including without limitation payment of all moneys due under such terms and conditions.
The Site contains details of hotel charges, room rates (including any available special offers) and add-on packages for hotels and resorts owned or managed by H Hotels & Resorts. Hotel reservation terms and conditions of booking are set out on the Site and payment will be in accordance with the procedure set out in such terms and conditions.
No contract will subsist between you and H Hotels & Resorts or any of its affiliates in respect of any services or products offered through the Site unless and until H Hotels & Resorts accepts your order by e-mail or automated confirmation through the Site confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking. Any other relevant terms and conditions relating to particular services or products are set out in the Site. You undertake that all details you provide to in connection with any services or products which may be offered by H Hotels & Resorts on the Site (including hotel room reservations) will be correct and, where applicable, the credit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to avail / purchase. H Hotels & Resorts reserves the right to obtain validation of your credit card details before providing you with any services or products.
Security & confidentiality
Electronic transmissions of data including the Internet are public media and any use of such media is public not private. Information related to or arising from such use is either public or the property of those collecting the information and not personal or private information. H Hotels & Resorts does not warrant and cannot ensure the security or confidentiality of any information which you transmit to H Hotels & Resorts. Accordingly, any information which you transmit to H Hotels & Resorts is transmitted at your own risk.
Termination of access
If you breach any of these Conditions your access to the Site will terminate immediately without the necessity of any notice being given to you. Access to the Site may be terminated at any time by H Hotels & Resorts without notice. The provisions of these terms and conditions excluding, limiting and disclaiming the liability of H Hotels & Resorts will nevertheless survive any such termination.
H Hotels & Resorts does not accept any liability for any failure by H Hotels & Resorts to comply with these terms and conditions where such failure is due to circumstances beyond its reasonable control. If H Hotels & Resorts waives any rights available to it under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any of these terms and conditions are invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force. You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.
For convenience, H Hotels & Resorts may provide options to view search results in multiple currencies. However, all transactions on the H Hotels & Resorts website will be processed in United Arab Emirates dirhams. H Hotels & Resorts may add facilities to process transactions in multiple currencies.
If you have been provided with a login and password, then any such login and password are for your personal use only. You may not reveal your login or password to anyone else or permit anyone else to use your login and password to access the Site. You are responsible for maintaining the confidentiality and security of your login and password and accept responsibility for all activities that occur under your account or password. You must notify H Hotels & Resorts immediately in the event that the security of your login or password has been breached.
All notices and other communications permitted or required by the provisions of this Agreement may be given by electronic mail or, if by H Hotels & Resorts, by posting such notice on the Site. Notice is deemed given upon receipt by you if sent by electronic mail or or immediately upon posting to this Site.
In no event shall H Hotels & Resorts be responsible for any direct, indirect, special, incidental or consequential loss or damage, including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of information, however arising and whether in contract, tort or otherwise, which you may suffer in connection with or arising out of (a) your use of the Site or any linked web site; or (b) your use of or reliance on information or any other material accessed through the Site including via any linked web site.
This terms and conditions shall be governed by the Laws of Dubai, UAE.
Payment policies vary per selected rate plan or offer. Please refer to the individual terms and conditions attached to each rate plan or offer. A valid credit card details required upon making reservation.
Hotel reserves the right to verify validity of credit card upon booking.
Cancelation policies vary per selected rate plan or offer, please refer to individual terms & conditions for each.
No-show policies vary per selected rate plan or offer, please refer to individual terms & conditions for each. However, the no-show charges are applicable for rooms, taxes and all add-on packages if any.